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What You Agree To When You Use pinfo77

These pages set out the rules that apply to your account, your transactions via GCash, Maya, and InstaPay, and how we handle the data you share with us.

Account TermsPrivacy and DataGCash · Maya · InstaPay RulesCookie PolicyEligibility Conditions
pinfo77 What You Agree To When You Use pinfo77
LEGAL CONTACT PATHS

How to Reach Us on a Policy Matter

If you have a question about these terms, a transaction dispute, or a data request, our support team handles it directly. Reach us through live chat inside your account, by email, or through the Help section on mobile. We aim to respond to all policy-related queries within one business day.

Live Chat Open live chat from inside your account on any device. It connects you to the team that handles account terms, transaction queries, and policy questions directly.
Email Support Send your policy question or data request to our support address. Include your account ID and the transaction reference if your query involves a GCash, Maya, or InstaPay payment.
Help Section The Help section in your mobile account lists policy documents, account rules, and the steps to submit a formal dispute or request a copy of your data.
ACCOUNT SECURITY STANDARDS

How We Protect Your Data and Account

Security is built into every layer of your account — from login to cash-out. We use SSL encryption on all connections, verify identity before processing withdrawals, and keep your payment details separate from your session data. Here is how each area works in practice.

Data Handling We collect only the information needed to run your account and process payments. Your GCash or Maya number is stored in encrypted form and is never shared with third parties outside of transaction processing.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to improve page performance. You can manage cookie preferences through your browser settings at any time without affecting your account access.
Account Security Every login triggers an OTP check to your registered mobile number. If you switch between your phone browser and the mobile app, the session carries over without requiring a second login, provided the same device is recognised.
Data Requests and Retention You can request a copy of your account data or ask us to delete records no longer needed for legal or audit purposes. Submit the request via live chat or email with your account ID attached.

Common Questions About Our Legal Terms

These are the questions our account holders ask most often about terms, data rights, and what applies to their transactions here in the Philippines.

Yes. Our account terms apply to all funded transactions regardless of payment method. GCash and Maya transactions are also subject to those providers' own terms alongside ours.

Send a data request through live chat or email and include your account ID. We will compile your account data and respond within the timeframe required by applicable Philippine law.

You can request deletion of data we no longer need for legal or audit purposes. Some records must be retained under applicable law; we will tell you exactly which ones and why.

We notify you through your registered contact before material changes take effect. Continuing to use your account after that date means you accept the updated terms.

Access depends on local law and is available only where permitted for eligible account holders. We apply local eligibility requirements before an account can be activated or funded.

Contact our support team via live chat with the transaction reference and the amount. For InstaPay transfers, we also coordinate with your bank to confirm the clearing status before resolving the dispute.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.